Languages
Business Writing and Email Etiquette
A practical, self-paced course covering business writing and email etiquette with ten structured lessons, real-world examples and a final assessment.
Intermediate
10 lessons 5 hours Certificate availableCourse curriculum
- 1Purpose, Audience and Desired Outcome Sign in
- 2Structuring Messages for Easy Reading Sign in
- 3Writing with Clarity and Concision Sign in
- 4Professional Tone, Courtesy and Inclusion Sign in
- 5Grammar, Punctuation and Sentence Control Sign in
- 6Email Subjects, Openings and Closings Sign in
- 7Requests, Instructions and Deadlines Sign in
- 8Replies, Threads, Copies and Attachments Sign in
- 9Difficult Messages, Feedback and Complaints Sign in
- 10Editing, Proofreading and Final Quality Control Sign in
- Final quiz — sign in and complete all 10 lessons to unlock
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