Refund Policy

Courses on Knowviq Learn are free, so refunds apply only to certificate credit purchases.

Eligible for a refund

• You were charged more than once for the same order.
• Payment succeeded but the credits were never added to your account.
• A technical fault on our side prevented certificate generation and we cannot resolve it.
• Unused credits requested within 7 days of purchase.

Not eligible for a refund

• Credits already used to generate a certificate.
• Failing a quiz, or changing your mind about a course.
• Requests based on an expectation of external accreditation, which we clearly do not claim.
• Accounts suspended for cheating or misuse of certificates.

How to request a refund

Email Knowviqlearn@gmail.com from your registered address with the UTR / transaction ID of your UPI payment and the reason for the request. We respond within 1–2 business days.

Processing time

Approved refunds are sent back by UPI to the account you paid from and typically appear within 5–7 business days, depending on your bank.